With quick turnaround times and microwave processing, many businesses are letting the TLC matters of their operations slip. Why not take advantage of this lost art form and offer personalized service to your customers.
Most consumers don’t expect this type of service anymore. For the majority, it’s a thing of the past. If you want to be different and stand apart from the rest, strive to give your customers more than what they expect. Handle your orders quickly and keep your customers up-to-date:
- Acknowledge receipt of orders and payment.
- Send notification of shipment.
- Inform customers of any delays.
- Use special packaging.
- Add little gifts or special reports.
- Offer great service.
Good points. It is the personal touch that gives one the warm and fuzzy feeling and brings with it the assurance of repeat business.
Hi Jo:
Thanks for your comment! I have found that even the littlest gestures can make a customer feel appreciated. They do remember those things. When it comes time for them to make a decision to purchase, it’s the TLC that usually “seals the deal.”
Donna